Returns & Exchanges

At PureFlow, we want you to be completely satisfied with your sustainable fashion choices, which is why we offer a seamless 30-day return policy for all unworn items. If your garment doesn't fit or meet your expectations, our streamlined process ensures a quick exchange or a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the unwashed, unworn garments with original tags attached into their original eco-friendly packaging to ensure safe transit.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.